A Persona may no longer be needed within a Workspace. In this case, you can permanently delete this Persona from your Workspace.

What happens when I delete a Persona from my Workspace?

Deleting a Persona from your Workspace permanently removes all information of this Persona, including the related Journeys.

Can I recover a deleted Persona from my Workspace?

No, it is not possible to recover a deleted Persona.

Can I keep the Journey(s) that are related to a Persona after deleting this Persona?

No, Journeys and Personas are linked to each other. Removing a Persona will always remove all associated Journeys.

How to delete a Persona

To delete a Persona:

  1. Click Personas.
  2. Hover over the Persona you want to delete and click the three dots.
  3. Click Delete Persona.
  4. Click Delete Persona and Journeys to permanently remove this Persona and its related Journeys.
Did this answer your question?