Creating a Journey gets you closer to understanding your Personas and building stronger customer satisfaction. In this article, you will find out how to create your Journey(s).

Create a new Customer Journey

You need at least one Persona before being able to create a Journey.

To create a new Journey:

  1. Click Journeys.
  2. If this is your first Journey, click the Map a Journey button. Otherwise, click the Add new Journey button.
  3. Select the Persona for which you want to create a Journey.
  4. Set a name for this Journey and click Create Journey.

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