To create a new Journey:
Click on the 'View Journeys' button in the sidebar on the left.
Click on the 'Add new Journey' button in the top right of the 'All Customer Journeys' page.
Give your Journey a name.
Select Personas to add to your Journey by hovering over the visible personas and selecting them with the 'Select' button. To continue to the next step click on 'Continue with x Personas'.
- You can deselect Personas in this menu by hovering over the Persona again and selecting 'Deselect'.
- If you don't have any Personas yet, you can click on 'Create a Customer' to create your first Customer Persona.
You can now create the Phases of the journey. Change the template text by selecting it and typing in your own Phase name. Add another Phase by clicking the 'Add phase' button. It's also possible to change the order of the Phases by dragging them using the dots that become visible on the left side of the Phase when hovering over it.
Click 'Create Customer Journey' to finish creating your new customer Journey!
You can now edit your new Journey.
Learn more about creating your Journey here.