Journeys are the drivers of action. Today, they’re at the heart of great CX. Customer journeys are the starting point for any new project that involves a customer, or end-user.
But with project-based journeys all over the place, from office walls to digital whiteboards, it’s hard to see the big picture.
To get an overview.
To achieve a breakthrough in this new era of CX we believe it's time to shift our methods: from mapping project journeys all over the place to centralising journeys in one place creating a single source of truth. It’s time to connect the dots and see the overview.
CX management becomes increasingly complex, so we need a simple system to:
⚡ Increase overview capacity
Today, about 20% of managers know why their customers do what they do, compared to all of them when CX is centralised.
⚡ Reduce time to market for new services:
With an average of 12 months, 2 months is the standard for CX teams that work in sync.
⚡ Reduce overlaps in projects
15-25% cost reduction is easy to realise using a single source of truth. Some customers even save 1 day of time per FTE a week.
*data based on insights from over 200 CX managers across industries.
TheyDo is a Journey Management System. It enables you to:
⚡ Standardises the way you map and manage journeys
⚡ Captures all customer insights in one place
⚡ Reveal and prioritise opportunities
⚡ Track of solutions and initiatives across the company
The TheyDo Journey Management System creates a single source of truth, centralising all journeys into one experience overview, to unlock your team’s full potential.
How can you get started?
Let's talk about setting up your journey hierarchy.