TheyDo uses properly-provisioned, redundant infrastructure with multiple load balancers, web servers, and replicant databases in case of failure.

24 / 7 / 365 monitoring

We have continuous monitoring, logging, and alerting in place that will automatically escalate any issues to dedicated on-call engineering 24 hours a day, 7 days a week, 365 days a year.

Uptime

TheyDo guarantees a 99,9% uptime to its customers.

System maintenance

From time to time, TheyDo may undertake routine scheduled maintenance to perform required upgrades to the TheyDo service.

Scheduled maintenance is infrequent and we will provide at least 5 days notice before undertaking any scheduled maintenance.

To minimize the affect of downtime during scheduled maintenance, we aim to perform maintenance during timeframes that are least likely to affect most customers.

Our window for scheduled maintenance is from Sunday midnight CET to Sunday 3am CET.

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