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Getting Started with TheyDo
Getting Started with TheyDo
How to organise journeys and manage your customer experience
9 articles in this collection
Written by
Jochem van der Veer
Business Case Template
This template can be used as a foundation for building a business case for adopting TheyDo within your organization.
Written by
Jochem van der Veer
Updated over a week ago
Journey Excellence with TheyDo
An approach to Customer Experience management to focus on finding the right opportunity for the right reasons.
Written by
Jochem van der Veer
Updated over a week ago
Start with Journey Mapping
1. Create Personas for every customer type
Make need-based profiles to show how customers have a similar mindset.
Written by
Jochem van der Veer
Updated over a week ago
2. Map your first few Journeys
Learn how to use TheyDo to map every customer journey
Written by
Jochem van der Veer
Updated over a week ago
Standardising a Journey Framework
3. Start building the Journey framework
Structure your workspace so everything fits in.
Written by
Jochem van der Veer
Updated over a week ago
4. Organise Journeys into the 'big picture'
Learn how to connect journeys together, to reveal the customer experience.
Written by
Jochem van der Veer
Updated over a week ago
Prioritise customer-centric
5. Capture Opportunities across journeys
Reveal opportunities in a customer journey
Written by
Jochem van der Veer
Updated over a week ago
6. Track improvements from idea to solution
Create solutions, add them to journeys and opportunities and track what gets validated and shipped.
Written by
Jochem van der Veer
Updated over a week ago
7. JIRA integration
Written by
Jochem van der Veer
Updated over a week ago